Privacy Policy
Effective Date: April 28, 2026
1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store information received through Facebook Messenger and Meta Lead Ads in connection with our CRM system.
2. Information We Collect
When you interact with us via Facebook Messenger or Meta Lead Ads, we may collect:
- Your Facebook Messenger user ID (PSID)
- Your name, if available via Meta APIs
- Message content you send
- Information submitted through lead forms, such as name, phone, and email
- Metadata such as page ID, campaign ID, and message timestamps
3. How We Use Your Information
We use the collected data to:
- Respond to your inquiries
- Create and manage CRM leads
- Assign leads to sales or support teams
- Analyze messages using AI tools to improve response quality
- Maintain internal records for customer relationship management
4. Data Sharing
We do not sell, rent, or trade your personal data.
Your data may only be shared internally within our organization for:
- Sales follow-up
- Customer support
- Operational purposes
5. Data Storage and Security
Your data is stored securely within our internal systems (Odoo ERP).
We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
6. Data Retention
We retain your data only as long as necessary for:
- Business operations
- Customer support
- Legal or regulatory requirements
7. Your Rights
You have the right to request:
- Access to your data
- Correction of your data
- Deletion of your data
8. Data Deletion
If you would like your data to be deleted, please contact us at:
We will process your request within a reasonable timeframe.
9. Third-Party Services
Our system integrates with:
- Meta (Facebook Messenger, Lead Ads)
- AI services for message analysis, such as Gemini API
These services may process data according to their own privacy policies.
10. Contact Us
If you have any questions about this Privacy Policy, please contact: